Help
Stuck? Start here. If your answer isn't on this page, email us and tell us what happened in whatever words you have.
Texting NixIt
- Text HELP to see what NixIt can do for you.
- Text STOP to stop all messages. Text START to come back any time.
- Texting works on any phone. You don't need a smartphone or an app.
Logging in
- You don't need a password. On the log in page, ask for a magic link and we'll email you one.
- Prefer a password? Use "Forgot password" on the log in page to set a new one.
Your data
- Download everything: in the app, go to Settings, then Export my data.
- Delete your account: in the app, go to Settings, then Delete my data. This can't be undone.
- Coaches and practitioners: email [email protected] to export practice data or close your account. We'll handle it for you.
People and connections
- Leave a Circle: open the Circle and choose Leave Circle.
- Disconnect from a coach: open your coach connection in the app and choose Disconnect. Your account and your Circle stay yours.
Talk to a person
Email [email protected]. Screenshots help but aren't required. Questions about privacy go to [email protected].
If you're in crisis
NixIt is not a crisis service. We don't monitor accounts for emergencies, and we don't contact anyone on your behalf. If you need someone right now, these are free and open 24/7:
- Call or text 988 (988 Suicide and Crisis Lifeline)
- Text HOME to 741741 (Crisis Text Line)